Hervé Humler
Chairman, Capella
Singapore
Setting the gold standard in luxury hospitality.
Hervé J.L. Humler is a visionary force in luxury hospitality and one of the masterminds behind The Ritz-Carlton’s transformation into a global gold standard of excellence. As one of the four founding partners, President, and COO of The Ritz-Carlton Hotel Company, he oversaw 175+ properties worldwide and expanded the brand into yachts, residences, and the ultra-luxury Ritz-Carlton Reserve. Under his leadership, The Ritz-Carlton became the first and only hotel brand to win the U.S. Department of Commerce’s Malcolm Baldrige National Quality Award—twice. He also solidified its reputation with accolades like "Most Trusted Hotel Brand" and maintained the top spot in the J.D. Power Luxury Hotel Satisfaction Study. Humler’s legacy includes creating the Ritz-Carlton Gold Standards, a globally revered benchmark for service excellence. Now serving as Chairman of Capella Hotel Group, he continues to shape the industry as a sought-after advisor, bringing his expertise to global hospitality ventures.
ChairmanCurrent
President & COO
President & COO
President & COO
University of Abidjan
Hervé Humler co-created the Ritz-Carlton Gold Standards, a global benchmark for service excellence.
He led Ritz-Carlton’s expansion into yachts, residences, and the ultra-luxury Reserve portfolio.
Awarded the Ellis Island Medal of Honor, he is celebrated for combining luxury with community impact.
- —100 Top Thought Leaders in Trustworthy Business, Trust Across America - Trust Around the World
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